Our Return Policy
At The Canadian Outdoor Equipment Co., customer satisfaction is our number one objective. If you receive a product other than what you ordered, or if your order is incomplete or damaged, please contact us immediately and we will work with you to remedy the situation. If you need to cancel an order you've recently placed, please do call us at (905) 990-1750, or toll free at 1-844-990-1750, and we'd be happy to cancel your order and provide a full refund. Please note that once an order has been packed for shipping, it cannot be cancelled. Please also note that all Garage Sale items are final sale.
Holiday Return Policy
Items purchased at canadianoutdoorequipment.com between November 15th, 2024 and December 15, 2024, may be returned through to January 15, 2025. Please note that all other terms and conditions of our standard Return Policy are still applicable with respect to these items. All purchases made after December 15th, 2024 are subject to our standard Return Policy (below).
Canadian Customers
Want to return a product you’ve ordered from us? No problem.
Simply ship back the unopened, unused product within 30 days of the purchase date with all original tags and packaging in saleable condition along with a copy of your receipt to the address below. Unfortunately due to health and hygiene concerns, we cannot allow returns on socks, insoles, underwear or custom products, or on any products that are marked as final sale in their product descriptions. Please note that all returns are subject to a 10% restocking fee.
To request a return shipping label, please do either call us toll free at 1-844-990-1750, or contact us at support@canadianoutdoorequipment.com with your Order ID and billing info. Shipping labels are provided at cost, and will be deducted from your refund amount.
Once your return is received and inspected by The Canadian Outdoor Equipment Co. (usually within 72 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
USA and International Customers
For USA and international customers, please contact us for an RMA (Return Merchandise Authorization) number before shipping your product back. All returns emanating from the USA must ship via US Postal Service regular parcel post. Failure to ship via this method with accompanying RMA may result in extra charges due to customs clearance and border fees. Please keep a copy of your tracking number - we are not responsible for lost packages. Due to health and hygiene concerns, we cannot allow returns on socks, insoles, underwear or custom products, or on any products that are marked as final sale in their product descriptions. Please note that all returns are subject to a 10% restocking fee.
All Gränsfors Bruks axes have 20 year guarantee, and must be returned to our retail store at 199 Lakeshore Rd E in Mississauga, should any manufacturers defects arise. You will be required to give detailed information about the conditions and activities which gave rise to the defect.
Please send returned items along with a copy of the original order invoice via insured, trackable, prepaid Regular Parcel Post. Unfortunately, we are unable to accept CODs or courier deliveries. Returns sent via these methods will be declined delivery, and may result in extra charges.
In the case of exchanged items, no restocking fees will be applied. Shipping fees will be charged at the posted rates on our site.
Returns/Exchanges can be sent to:
The Canadian Outdoor Equipment Co.
199A Lakeshore Rd E
Mississauga, ON
Canada
L5G 1G2
